Terms & Conditions

GENERAL
  • Guests may check-in from 14h00 until 21h00. Please advise us if you plan on arriving later.
  • Check-out: rooms are to vacated by 10h00 (please leave key in the room). Late checkouts may be accommodated if possible.
  • Airport transfers can be arranged at an extra cost.​
  • Pets are not allowed.
  • All accommodation and indoor areas are non-smoking.
  • Quiet hours are between 21:00 and 10:00 - please be mindful of other guests.
  • No parties or events. (Rental of the entire guest house is possible for parties & events, please enquire).
  • No loud music allowed at any time of the day.
  • No visitors allowed without prior authorisation from management.
DEPOSIT
  • A 50% deposit is required on all bookings.
  • The balance is due on arrival.
  • Full payment is required for bookings less than 3 days in advance.
  • Reservations are only confirmed on receipt of deposit.
  • Please note that the rooms are not guaranteed until proof of payment has been received.
  • We reserve the right to cancel at any time any non-confirmed reservation.
  • If you are unsure whether your enquiry is still available, please contact us before paying deposit.
PAYMENT METHODS
  • Direct Deposits, Internet Banking and EFT transfers.
  • Credit cards are welcome: Visa, Mastercard.
  • Cheques are not accepted.
  • Tour operators / agents reservations must be paid via EFT or bank deposit.
BANKING DETAILS
Bank Name: ABSA
Account Name: Rixa Trading CC
Account No: 40-8506-3722
Branch code: 632005
Branch: White River
Proof of payment: info@ilandaguesthouse.co.za
Reference: Your Name & Invoice Number (example: Smith 1111)
CANCELLATIONS
All cancellations should be confirmed in writing (ideally email, but WhatsApp also possible).

  • 31 days and more before check-in: full deposit refund.
  • Between 22 and 30 prior to arrival: 25% of booking value (50% of deposit) will be retained
  • Between 21 and 8 days prior to arrival: Full 50% deposit will be retained.
  • Less than 7 days prior to arrival: Booking will be fully charged.
  • Early check-out: Booking will be fully charged​.
  • No shows: Booking will be fully charged​.
REFUNDS
  • Any refund will be made using the same payment method as the initial deposit.
  • We cannot refund in cash/EFT a deposit made using a credit card.
  • Any payment processing fees incurred will be deducted from the refund.
BREAKFAST
​Please note due to COVID 19 we are currently only offering breakfast packs (R90 per person) to be eaten on the go or in your room, as our breakfast lounge & kitchen are too small to properly implement social distancing measures. We are continually assessing the situation as to when it is safe and practicable to resume sit-down breakfasts.

Our breakfast pack includes: sandwich (egg mayo, salami or ham*), yogurt, energy bar or muffin*, apple, banana,  and fruit juice. (* = depending on availability). If you prefer a sit-down breakfast several options are available in White River CBD, White River Crossing and Casterbridge Lifestyle Centre.
CHILDRED
  • Children under the age of 2 stay free of charge if using existing beds.
  • Children occupying their own bed pay full rate.
LOST & FOUND
  • ilanda Guest House will inform guest of any ‘Lost’ goods if ‘Found’ by means of an email, WhatsApp or SMS.
  • All “Lost & Found” items will be kept on the premises for a period of 30 (thirty) days only.
  • Thereafter should the goods not be claimed The Guest House name reserves the right to discard thereof.
  • If a guest claim their goods; he / she must agree in writing to collect it within a specified time.
  • If the goods are not collected within the specified time ilanda Guest House will dispose as deemed appropriate. 
  • ilanda Guest House shall not be responsible for claims of any lost goods or the safety of any goods kept for a guest after their departure.

FAQ - Frequently Asked Questions

How far is Kruger National Park?
Can we visit Kruger from the guest house?
Kruger National Park is easily accessible as a day visit from ilanda Guest House and Halleria Self Catering Accommodation.

Numbi and Phabeni are the closest gates, about 45 minutes drive. Phabeni is the most popular gate in the Kruger and it's daily quota usually fills up first, in which case Numbi is a good alternative.

You can exit Kruger Park at the same exits, alternatively Paul Kruger, Malelane or Crocodile Bridge can be used, with driving times up to 1h30 back to the guest house.
How far is the Panorama Route?
The Panorama Route starts in Sabie about 30 minutes from ilanda Guest House. The recommended route leads all the was to Blyde River Canyon viewpoints (notably Three Rondavels), about 1h30 away. You'll pass Sabie's waterfalls, Bourke's Luck Potholes, God's Window and Graskop along the way.

On the way back, a detour to Pilgrim's Rest is possible.
Are day visits to ilanda Guest House possible?
We currently do not accommodate day visits in order to maintain the quiet atmosphere and public facilities available for guests sleeping over.

For any visit you must book overnight accommodation.

If you would like to organise an event (like baby shower, birthday, etc), please contact us whether the entire guest house is available to be booked.
Do you have a Spa or offer massages on site?
ilanda Guest House does not have a Spa on site nor offer massages. There are a number of Spas nearby us:
​Caress Wellness & Day Spa
​Bank Baka Spa
Oliver's
info@caressdayspa.co.za
info@banabaka.co.za
wellness@olivers.co.za
What is included in my quoted room rate?
Our rooms can be booked with different meal plans:
Room only
​

Self-catering

​
​B&B
No meals are in​cluded and the room does not have self catering facilities

No meals are included but the room has a kitchen or kitchenette ​

Breakfast is included in the price.
Does my room have air conditioning?
Yes, all rooms at ilanda Guest House are air-conditioned.
Do you have a swimming pool on site?
Yes, there are two swimming pools at ilanda Guest House. Both have covered lapas with tables, chairs and loungers.

The lapas can be used to braai and we can provide plates and cutlery.
Do you have conferencing facilities?
Unfortunately, we currently don't have a conferencing venue.
We are planning on adding a conference in the future.